Client Engagement Brief

Your Personalized Kanban Training Engagement

Prepared for Anna Furlow of Heraeus— a training plan to bring order to chaos and unlock consistent forward momentum for teams and individuals.

Review & Agree to Terms

What We Agreed

Together, we've designed a focused Personal Kanban training engagement to address your team's real work, real bottlenecks, and real goals. Personal Kanban is customized system to help you and your team confidently prioritize, finish what matters, and stop dropping the ball.

The engagement includes live instruction delivered via Zoom, hands-on facilitation, and follow-up coaching via email so that the concepts stick, the system gets built, and the results show up quickly in your day-to-day work.

What You Get

A comprehensive package designed for true transformation — not surface-level hacks.

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Live Kanban Training

Interactive sessions covering the fundamentals and advanced practices of Personal Kanban, with opportunity for discussion about how this can be customized that fit your real workflows and in house tools such as Microsoft Planner, as desired.

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1:1 Email Coaching

I will exchange emails with individuals (or groups) to help design your board, refine your workflows, and provide coaching on how to use your Kanban process to remove specific friction points slowing you down.

The Schedule

A clear, fast-paced rollout that respects your calendar and builds momentum quickly.

PART 1
Personal Kanban Training

Live 3-4 hour session delivered remotely to teach the 5-step process for setting up the system for you. Includes why this works, what you have to gain, design options, best practices, tool options (no need to buy anything!), continuous improvement, and using the board to make better plans.

PART 2
1:1 or Group Coaching via Email
Follow-up coaching to fine-tune the system and lock in habits. Email Kristin on-demand as questions arise for 4 weeks after the training is delivered.

If the training session happens to fall within 4 weeks of an upcoming major USA holiday such as Thanksgiving week or Christmas, those will not count towards the 4 weeks of coaching time, and an additional week granted.

What I Need From You

  • Timely scheduling of training sessions - align on exact dates/times within 2 months of submitting this form.
  • Honest sharing of any current workflows, tools, and pain points to help customize examples
  • Active participation from key stakeholders and team members
  • A willingness to try new practices

What's Included

  • All live training sessions (virtual or in-person as agreed)
  • PDF copy of training materials and examples
  • Prototype boards created by attendees via Zoom whiteboard (optional) will be shared with attendees
  • Post-engagement follow-up coaching via email
  • Modification of some existing examples to utilize Microsoft Planner, including a project portfolio kanban board example.

What's Not Included

Software licenses or third-party tools, recording of any training or coaching sessions, ongoing retainer coaching beyond the agreed schedule, additional training sessions outside the defined scope. Fully customized training to your currently workflows (although we will have opportunity to discuss ideas during the allotted training session). Additional engagement opportunities are welcome, and can be discussed and added by separate agreement later.


Recommendation: For this specific engagement, I recommend a 2-hr live follow-up session to discuss challenges, customization consulting, refinement and continuous improvement opportunities for any # participants for $259. This option can be added below or later as separate booking.

What Clients Are Saying

Real experiences with practical approaches lead to clearer priorities and more manageable work.

Kristin's knowledge & enthusiasm is wonderfully inspirational & contagious. It has filled me with hope that I will no longer trudge through life's tasks. I will enjoy life's daily accomplishments.

Ben · Manager

As a long time student and colleague of Kristin, I can attest to how well this program works! She is a great facilitator and the process really works to free your mind from the clutter and enable you to focus on accomplishing the tasks at hand.

Deanna · Business Analyst

If you find yourself overwhelmed, stressed, or unable to make progress through all the obligations and desired activities, this is the course for you. I've been following the process for about 7 years and gained skills that I use throughout all areas of life, work, family, fun. Gives a new perspective to how to organize the clutter of our busy minds!

Deanna · Project Manager

Total Investment
$359 per person

Payable in full upon acceptance of this engagement brief, or per an agreed payment schedule.

Terms of the Contract

Please review the terms below before signing the agreement.

1. Scope of Services
Services are limited to the deliverables outlined in the "What You Get" and "What's Included" sections. Additional work outside this scope will require a separate agreement.
2. Payment Terms
Payment is due in full upon acceptance of this brief, unless an alternative payment schedule has been agreed to in writing. All payments are non-refundable once training or consulting sessions have commenced.
3. Scheduling & Cancellations
Sessions must be scheduled within the engagement window. Cancellations with less than 48 hours notice may be rescheduled once at no charge; further cancellations may incur additional fees.
4. Confidentiality
All client information, business processes, and materials shared during the engagement will be kept strictly confidential.
5. Intellectual Property
Training materials will be shared, but are the property of Kristin Omdahl.
6. Results & Expectations
Outcomes depend on Client participation and implementation. Kristin Omdahl commits to delivering the agreed services with professional excellence but cannot guarantee specific business results.

Agreement & Payment

By signing below, you agree to the terms of this engagement brief and authorize payment for the services outlined above.

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